Privacy Policy

Introduction

altitudalai is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website and adventure coordination services.

1. Data Collection

We collect the following types of personal data:

• Contact Information: name, email address, phone number, postal address
• Travel Preferences: destination interests, activity preferences, dietary requirements
• Health Information: fitness levels, medical conditions relevant to travel safety
• Financial Information: payment details for service coordination
• Usage Data: IP address, browser type, pages visited, interaction patterns

2. Data Usage

We use your personal data for:

• Service Delivery: coordinating your adventure travel experiences
• Communication: responding to inquiries, providing updates
• Safety: ensuring appropriate preparation and emergency protocols
• Improvement: analyzing service quality and enhancing experiences
• Marketing: with your consent, sending relevant travel opportunities

3. Legal Basis

We process your data based on:

• Consent: for marketing communications and optional services
• Contract: to provide requested coordination services
• Legitimate Interest: for business operations and service improvements
• Legal Obligation: for tax and regulatory compliance

4. Data Protection

We implement comprehensive security measures:

• Encryption of data in transit and at rest
• Secure servers with regular security audits
• Access controls limiting employee data access
• Breach notification procedures within 72 hours
• Regular staff training on data protection

5. Data Retention

We retain your data for:

• Contact form submissions: 3 years
• Service coordination records: 5 years
• Financial records: 7 years (legal requirement)
• Marketing data: until consent withdrawn

6. Your Rights

Under data protection law, you have the right to:

• Request access to your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to data processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with supervisory authorities

7. Third-Party Services

We work with trusted partners:

• Payment processors for secure financial transactions
• Travel operators and guides for journey coordination
• Insurance providers for comprehensive coverage
• Email service providers for communication
• Analytics services for website improvement

8. International Transfers

Your data may be transferred to and processed in countries outside of Singapore. We ensure appropriate safeguards through standard contractual clauses, adequacy decisions, and appropriate security measures.

9. Cookies

We use cookies to enhance your experience. For detailed information, please visit our Cookie Policy.

10. Contact Information

For privacy-related inquiries, contact us at: